To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations, suite numbers and have spaces inserted properly. If there is issues with verifying your address, customer service will contact you to try and resolve these issues.
If you realize that you entered your shipping address incorrectly, please contact as soon as possible at firstname.lastname@example.org. We will do our best to fulfill you request and change the address. If we are unable to, we do not take responsibility for the incorrect information.
If your tracking information states that your package was delivered and you have not received it (lost/stolen). You must take this up with the United States Postal Service/UPS. Titi Girl Boutique does not hold responsibility for package that state delivered. Shipping fees are non-refundable nor the order.
Just a reminder that you will receive your order 2-3 business days from the date that it is shipped out, not necessarily from the date that it is placed. After your payment is authorized and verified, it can still take a day to process your order. This is just an estimate, though, and doesn't include weekends or holidays. When your order has been shipped, you will receive an email with tracking information. If your order says delivered and you did not receive it, you must contact your local post office. We do not issue refund for packages that state being delivered.
The rates may vary for international orders depending on where you live, certain countries add fees after the package has been accepted there. We are not responsible for these additional costs. The shipping rate will be displayed during checkout, before you submit payment. Shipping can also take up to 30 days.